Twilio Inc. (TWLO), which provides cloud-based tools to organize communication infrastructure, is one of the most visible beneficiaries of digital transformation in business. With teleworking and versatile communication being long-lasting trends, the company can grow and thrive for years to come.
It was recently reported that Gartner expects revenue derived from cloud computing to increase by double-digit per cent in the near future, reaching $ 400 billion in 2022. The news is good for Twilio, which offers flexible cloud communications solutions. Having a good communication tool between the employee and client can significantly improve an organization’s performance.
Twilio has created and maintains an extensive library of APIs (Application Programming Interfaces) so customers can seamlessly integrate functionality from other applications and services. Developers can use Twilio APIs to embed text and chat, voice, and video into an application. One of Twilio’s most popular products, Twilio Flex, is a highly customizable cloud-based contact centre that can be used for virtually any type of interaction with customers. In addition to developing communication tools, Twilio will enable developers to analyze customer engagement and predict customer behaviour through the acquisition of Segment, a data collection software developer.
Twilio’s revenue increased by 62 % year over year in the first quarter of 2021 to $ 590 million. It is estimated that there were 235,000 active accounts at the end of March 2021, up from 190,000 from the previous. Twilio saw a net expansion rate of 133 % in the first quarter, which means existing customers spent 33 % more on Twilio than a year earlier. Due to the company’s extensive investments in new developments and acquisitions, Twilio is not yet profitable. Growth and expansion are the company’s primary goals, and profitability has not been a priority.
The shares of Twilio Inc. (TWLO) fell -1.32% in after-hours, trading at $329.97. The stock ended Wednesday’s session down -0.33% at $334.40. The stock volume remained at 2.02 million shares, which same as the average daily volume of 2.02 million shares during the past 50 days. TWLO shares have gained 59.47% in the last year, and they have moved up by 6.29% in the past week. The stock lost -13.43% in the past three months, and it shed -4.48% over the last six months. In addition, the company has a current market cap of $56.25 billion and 167.16 million shares outstanding.